1) Clear Browser Cookies and Cache:

• Go to your browser settings.
• Clear browsing data, like cookies and files.
• Restart your browser and try logging in again.

2) Check Browser Settings:

• Make sure your browser doesn't clear cookies on exit.
• Look at privacy or security settings affecting logins (go to browser settings---check cookie settings---review site permissions---

Ensure that the website you're having trouble with is not blocked or restricted).

3) Update Browser:

• Keep your browser updated to fix bugs or security issues.

4) Disable Browser Extensions:

Some extensions may cause problems. Turn them off one by one. Remember that deactivating an extension is just temporary, and if necessary, you can activate it again by following the same procedures. If the problems persist, think about contacting the support team of the extension developer or making sure the extension has been updated.

Deactivating Google Chrome

1. Open Chrome and click on the three vertical dots in the top-right corner.
2. Hover over "More tools" in the menu.
3. In the sub-menu, click on "Extensions."
4. Locate the extension you want to disable.
5. Toggle off the switch next to the extension to disable it.

                        Deactivating Mozilla Firefox

                          1)Open Firefox and click on the three horizontal lines

                          2)Select "Add-ons."

                    3)In the Add-ons Manager tab, click on "Extensions."

                   4)Find the extension you want to disable.

                   5)Click the Disable" button next to the extension.

Deactivating Safari

1. Open Safari and click on "Safari" in the top menu.
2. Select "Preferences."
3. Go to the "Extensions" tab.
4. Uncheck the box next to the extension to disable it.

5) Try Incognito/Private Mode

Open a new incognito window to see if extensions or settings are the issue.

6)Check Date and Time Settings:

1. Ensure your computer's date and time are correct.
2. Verify Security Software:
3. Check if security software is blocking the website. Temporarily disable it.

7) Password Manager Interference:

• If using a password manager, disable it temporarily and log in manually.

8) Browser Compatibility:

• Make sure the website supports your browser version.

visit the website on the browser you're using. If the site works well, it's likely compatible. If not, try a popular browser like Chrome or Firefox. Some websites also display compatibility information on their homepage or support section.

9) Enable Cookies:

• Set your browser to accept cookies for login sessions.
• (go to your browser settings, find 'Privacy' or 'Security,' and look for 'Cookies' settings. Make sure the option to 'Enable cookies' or 'Allow cookies' is selected. Save your changes).

10) Check for Website Downtime:

• See if the website is down or has server issues.
• (go to a website availability checker online or use a search engine to search for 'website downtime checker.' Enter the website's URL, and the tool will inform you if the site is currently down or experiencing issues).

11) Reset Browser Settings:

• If all else fails, reset your browser to default settings.
• (open the browser menu, find 'Settings' or 'Options,' and locate the option to 'Restore' or 'Reset.' Confirm the action, and your browser will return to its default settings).

Remember to try one step at a time and see if the issue gets fixed. If not please contact us at clientsuccess@oneononelms.com.